Shipping Policy

Thank you for shopping with The Gold Glam Pod. We want every part of your experience with us to feel simple and stress-free, from placing your order to receiving your beauty favourites.

UK Shipping

Orders within the UK are typically delivered within 2–4 working days after dispatch.

We aim to process and dispatch all orders as quickly as possible. During busy periods, new product launches, sales, bank holidays or promotional events, processing and delivery times may take slightly longer.

Please note that estimated delivery times are not guaranteed and may occasionally be affected by circumstances outside of our control.

International Shipping

International orders typically arrive within 6–10 working days after dispatch, depending on the destination and local delivery services.

International deliveries may occasionally experience delays due to customs procedures, local postal services or other circumstances outside of our control.

Customers are responsible for any applicable customs duties, import taxes or additional fees charged by their country.

Order Processing

Once your order has been placed, our team will carefully prepare and package your products ready for dispatch.

You will receive an email confirmation once your order has been dispatched.

Please ensure that your delivery address is entered correctly when placing your order. The Gold Glam Pod cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

Tracking Your Order

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

You can use your tracking details to follow the progress of your delivery.

Please allow some time after receiving your dispatch confirmation for tracking information to update.

Shipping Fees

Shipping costs are calculated based on your delivery location and order requirements.

The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

Free Shipping

From time to time, The Gold Glam Pod may offer free shipping promotions or free delivery on qualifying orders.

Any minimum spend requirements, promotional periods or exclusions will be clearly stated as part of the relevant offer.

Delayed or Missing Orders

Although we always aim for your order to arrive within the estimated delivery timeframe, delays can occasionally occur.

If your order has not arrived within the expected timeframe, please check your tracking information first. If you still require assistance, contact our customer service team and we will be happy to help.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the parcel and affected products so that we can investigate the issue.

Customer Service

If you have any questions regarding your order, delivery or shipping, please contact The Gold Glam Pod customer service team.

Our team will be happy to assist you with any questions or concerns regarding your order.

At The Gold Glam Pod, we take great care when preparing every order and want your products to reach you safely and securely.

Thank you for supporting The Gold Glam Pod and choosing us for your beauty favourites.