Terms & Conditions

Last updated: August 2026

Welcome to The Gold Glam Pod. These Terms and Conditions govern your use of our website and the purchase of products from us.

By accessing our website, creating an account, placing an order or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our website.

Nothing within these Terms and Conditions is intended to affect or limit your statutory rights as a consumer.

1. About The Gold Glam Pod

The Gold Glam Pod is an online beauty and cosmetics retailer offering beauty products and related goods through our website and other authorised sales channels.

Throughout these Terms and Conditions, the terms "we", "us" and "our" refer to The Gold Glam Pod.

The terms "you", "your" and "customer" refer to anyone accessing our website or purchasing products from us.

2. Using Our Website

By using our website, you agree to use it only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website, systems or customer accounts.

• Introduce viruses, malware or other harmful technology.

• Interfere with the operation or security of our website.

• Copy, reproduce or commercially exploit our website content without our permission.

• Provide false or misleading information when placing an order or creating an account.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms and Conditions have been breached.

3. Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, prices and other information displayed on our website are accurate.

However, colours and product appearance may vary slightly depending on lighting, photography and the screen or device used to view our website.

Product packaging may also occasionally differ from photographs displayed online where packaging has been updated.

All products are subject to availability.

We reserve the right to change, update or discontinue products at any time.

4. Prices

All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.

We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been accepted by us.

If we discover an obvious pricing error after you have placed an order, we may contact you to explain the error and provide you with the option to proceed at the correct price or cancel your order for a refund.

5. Placing an Order

When you place an order with The Gold Glam Pod, you are making an offer to purchase the products in your order.

After placing your order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment has not been successfully authorised.

• Incorrect information has been provided.

• We identify an obvious pricing or product information error.

• We reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will issue the appropriate refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Your order will not normally be dispatched until payment has been successfully received or authorised.

7. Shipping & Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

We aim to process and dispatch orders as quickly as possible, but delays may occasionally occur due to circumstances outside our reasonable control.

Please ensure that your delivery information is complete and accurate when placing your order.

Further information regarding delivery, shipping charges, tracking and international orders can be found in our Shipping Policy.

8. Returns & Refunds

Your rights regarding cancellations, returns and refunds are explained in our Refund & Returns Policy.

Certain beauty and cosmetic products may be subject to restrictions on returns for hygiene and health protection reasons where they have been unsealed after delivery.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet your legal rights.

9. Promotions & Discount Codes

From time to time, The Gold Glam Pod may offer promotional discounts, sales, free gifts or discount codes.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Discount codes cannot be applied retrospectively to completed orders.

• Promotions may have specific start and end dates.

• Minimum spend requirements may apply.

• Certain products may be excluded.

• Promotions may not be used in conjunction with other offers.

We reserve the right to withdraw or amend promotions where reasonably necessary, including where an error has occurred or there is suspected misuse.

10. Customer Accounts

You may have the option to create an account on our website.

You are responsible for keeping your account information and password secure.

You must provide accurate and up-to-date information when creating or maintaining an account.

If you believe somebody has accessed your account without permission, please contact us as soon as possible.

11. Intellectual Property

Unless otherwise stated, all content appearing on The Gold Glam Pod website belongs to or is licensed to The Gold Glam Pod.

This includes, where applicable:

• Logos

• Branding

• Product photographs

• Graphics

• Website designs

• Product descriptions

• Written content

• Promotional materials

• Videos and other creative content

You may not copy, reproduce, distribute, modify, publish or commercially use our content without prior written permission.

12. Copyright & Intellectual Property Concerns

We respect the intellectual property rights of others.

If you believe that content appearing on our website infringes your copyright, trademark or other intellectual property rights, please contact The Gold Glam Pod with details of your concern.

Please include enough information for us to identify and investigate the relevant material.

13. Third-Party Services & Links

Our website may contain links to websites, payment providers, social media platforms or other services operated by third parties.

These third parties operate independently from The Gold Glam Pod and may have their own terms, conditions and privacy policies.

We are not responsible for the content or operation of third-party websites or services except where responsibility cannot legally be excluded.

14. Privacy & Personal Information

We take the privacy of our customers seriously.

Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for further information about how we collect, use and protect your personal information.

15. Website Availability

We aim to keep our website available and functioning correctly; however, we cannot guarantee uninterrupted access at all times.

We may temporarily suspend or restrict access to the website for maintenance, security, technical updates or other operational reasons.

We may also update, change or remove parts of the website where reasonably necessary.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Nothing within these Terms and Conditions affects your statutory rights as a consumer.

To the extent permitted by law, The Gold Glam Pod will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

If you are purchasing products as a consumer, we do not exclude or limit liability that cannot legally be excluded or limited.

17. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from events outside our reasonable control.

These circumstances may include severe weather, postal or courier disruption, strikes, transport disruption, technical failures, natural disasters, government restrictions or other events beyond our reasonable control.

Where possible, we will take reasonable steps to minimise disruption.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website.

Changes will not normally affect orders already placed before the updated Terms and Conditions came into effect.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights applicable where you live.

Nothing within these Terms and Conditions is intended to remove rights provided to you under applicable consumer law.

20. Severability

If any provision within these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect.

21. Contact Us

If you have any questions regarding these Terms and Conditions, an order or your experience with The Gold Glam Pod, please contact our customer service team using the contact details provided on our website.

22. Acceptance of These Terms

By continuing to access or use our website or by placing an order with The Gold Glam Pod, you acknowledge that you have read and understood these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or place an order.

Thank you for choosing The Gold Glam Pod.